Applying a promotion code is simple! When you arrive at Checkout, just enter the code into the field labeled "Promo Code." After that, click the "Apply" button. Please note that each promotion code is valid for a single use only.

We accept PayPal, AMEX, Apple Pay, Diners Club, Discover, Mastercard, Visa.

Once you place an order, MilosPaw reaches out to your card's issuing bank to verify your account and reserve funds for your order. You’ll see a pending charge, also called an authorization charge in your bank or credit card account. We will only process the actual charge to your payment method when your items ship.

We're sorry that we don't offer the option for cash on delivery currently. To place an order, kindly do so directly through our website, after which we will promptly arrange shipment for you.

Our checkout process is simple, fast, and secure. Simply enter your shipping address and payment method, and then confirm your order!

Yes, we have. Please contact our Customer Service Department for more details.

It normally takes 3-5 business days for us to process your order. Once your order is processed, we will arrange shipment for you.

A shipment takes 7-14 business days to arrive. Please refer to the table on Shipping & Delivery for various shipping times to international destinations. The shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than the expected date due to an invalid address, the customs clearance procedures, or other causes, regarding a potential delivery delay due to the impact of COVID -19. We cannot be held responsible for any late delivery or failure to deliver due to circumstances beyond our control.

You have a narrow window to change the shipping address for your order. If it has not been shipped, quickly reach out to our Customer Service Department with your order number to request an address change. Unfortunately, once the order is shipped, we are unable to change the delivery address.

You have a narrow window to modify/cancel your order. If it has not been shipped, quickly reach out to our Customer Service Department with your order number about the modification/cancellation. Unfortunately, once the order is shipped, we are unable to modify/cancel your order.

Orders above $79, get free shipping! For orders under $79, our standard shipping is a flat $8.99. Please refer to the table on Shipping & Delivery for various shipping costs to international destinations.

You can click <HERE> or "Track Your Order" in the footer to enter the inquiry page and fill in your Tracking Number or Order Number for inquiry.

If you are unsatisfied with any item(s) purchased from milospaw.com, you can easily initiate a return by emailing us at service@milospaw.com. The return should be made within 30 days from the date of delivery.

You can email us at service@milospaw.com or click <CONTACT US> to leave a message and we will get back to you as soon as possible.

We're available from 10:00 am to 5:00 pm, Monday to Friday.